Frequently Asked Questions

For Photography:

There are all sorts of things that can be fixed in editing. You'd be surprised how much editing goes into just taking the standard interior photos to make them look like what we see with our eyes. Removing items, cleaning window, removing that pile of dirty clothes in the corner... it's all possible. But for that additional time retouching I charge additional fees. Sometimes things can't be avoided but it's usually cheaper to have something cleaned or moved in real life. There are other professionals that are very good at their jobs such as house cleaners, painters, decorators, home stagers... While I might need to move some items to make the shot look better I haven't extensively studied or practiced in those fields. Here are some tips on how to prepare for a listing photo shoot.
It varies by packages and services ordered. For a studio or 1 bedroom partment with no exterior or common area shots it might be as little as 20 to 30 minutes. For a large home with a lot of photos ordered it might be 2 hours.
Ideally 48 hours but the more time the better and there have been instances where same day shoots have been booked.
Usually 24 to 48 hours after the shoot you'll receive 2 emails. One with the previews, the other with an invoice if you haven't already paid. Photos will not be released until invoice has been paid.
When your photos and tour is ready you'll get 2 emails one with links to previews and an invoice which you can pay with debit or credit card or PayPal. Images will not be released until payment is made.
It's usually best if there's someone there to let me in. If you can make other arrangements to give me access I will consider that.
You get some nice features but I think the main attraction is that you have a page that doesn't link to any other properties. If you share the link in email, on Facebook or other social media, visitors only see your property. There are no links or thumbnails of other properties. Even if you use the page on your brokerage's website, vistors can get distracted with other properties. You want them to spend their undivided attention considering your listing when you send it to them. In additon you get a nice display, a way for messages about the property to go to your email and are able to download and print a PDF flyer.

For Retouching:

In most cases yes. If the picture is completely black no. Generally if you can make out the scene but everything looks dark and dingy and unattractive to potential buyers that can be fixed.
In most cases yes. If the picture is completely white no. This is sometimes harder to fix but there are ways to make the photo more presentable.
The camera's brain doesn't work like our brain does and different colored lights are very noticeable even though we don't notice it with our eyes. Even if there are multiple color casts in the photo this can usually be fixed.
Removing people and objects is doable but at these prices it's not really feasible but ask and if it's an easy fix I'll try to do it. In many cases the answer will be no or I might quote you an additional price.
Usually within 2 business day.
Same size as the photos I received.